Trail offers one simple subscription plan.

  • Pay per site
    You’ll be charged for every active site (minimum of 2)
  • 30 days free
    Get setup, get comfortable and feel free to cancel anytime
  • Unlimited
    Access all features with unlimited users and tasks

For all questions please contact billing@trailapp.com 

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Pay per site

In Trail, everything revolves around Sites. A Site might be a Location, Property or Unit - usually a distinct physical area with its own processes and reporting.

Only Managers & Admins can manage Sites.

Active sites
You can create as many Sites as you like and you'll only be charged when they're set to Active. Your subscription will be updated and you'll be charged a prorated rate for that site.

Activation dates
Future activation dates are useful for planning a rollout - the site will be automatically changed to Active on the day.

Inactive sites
New teams and managers can safely explore Inactive Sites - their changes won't be saved or reported on. 

You can also downgrade your subscription by setting a Site to Inactive - even temporarily - and your invoice will be updated accordingly.

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Billing

There are 2 payment options.

  • Direct Debit via GoCardless
  • Credit Card via Stripe

In special circumstances we can discuss invoice payment.

Invoices will be sent to the organisation billing contact - not the Site.

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FAQs

What is the cost per Site?
It depends on the number of sites and type of business. A per-site cost will have been agreed during sign up and is included in the billing emails.

Can each Site pay separately?
The terms are agreed between Trail and the parent company, which is where invoices are sent and payment taken. However, there are circumstances where Sites can have separate subscriptions.

Can my Sites approve payment?
See the point above - there are cases where Sites are set up with their own subscription and payment method.

Can I extend the trial?
The first 30 days are free, after which we will charge a base subscription of 2 sites to cover operational costs. If you're not ready to activate all your sites, just leave them inactive and the base subscription will be taken.

What is the Setup fee?
This is to cover the cost of onboarding the company and transitioning processes into Trail.  

What is the Trail VAT number?
GB 193300329

How do I update my payment details?
Contact billing@trailapp.com and you'll be sent a secure link to update payment details online

How do I cancel the subscription?

Just contact your Customer Success Manager and they'll disable your account, wishing you a fond farewell 😢

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