Not every site operates on the same schedule. You can request an update to your business hours for either your whole organisation or a specific site. 

You can also close specific sites on specific upcoming days for when you're closed over the holidays or for a refurb.

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How to update company-wide business hours

  • Go to your Organisation Settings page by clicking on your company name in the top right corner of the screen.
  • View the current business hours and timeslots for your entire organisation here. 
  • Click the "contact support to change business hours" button for any updates.
  • When you request an update to business hours or timeslots please send your request in the same format (e.g. Afternoon, 16:00-17:00).

A few notes on timeslot updates: 

  • Timeslots can't overlap. The end of one timeslot must be the same as the start of the next. 
  • We aren't able to change the names of a time slot. 
  • We can close a timeslot for you. If your sites aren't open for lunch we can close that timeslot altogether. Just be careful not to schedule any tasks to be due then.

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How to update business hours at a site level 

To view existing business hours for an individual site, go to the Sites page and just click edit ✏️. 

To request a change select the "contact support to change business hours" button to request a site level update. 

That's all there is to it! Business hour updates typically take two days, so just sit back and we'll take care of the rest.  

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How to close a site

Sites can be closed on a regular basis (e.g. every Sunday )

  • Follow the same steps as adjusting timeslots above.

Sites can be closed on specific dates (e.g. 25th December):

  • Go to the Sites page and select edit ✏️ for a site.
  • Scroll to the bottom and select the dates you want to close for that site.
  • Tasks won't appear on these dates.
  • A banner will show at the top of the Trail marking that date as closed.
  • A site won't receive a score for any date that it is closed and will show as a blank on the dashboard.

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