FAQs and Troubleshooting

Some of the most common questions we answer

Wil Grace avatar Nick Allen avatar Jamie avatar +2
14 articles in this collection
Written by Wil Grace, Nick Allen, Jamie and 2 others

How do I change sites?

What to do if a manager or team moves to another location
Wil Grace avatar
Written by Wil Grace
Updated over a week ago

What happens if I edit a task that is already in use?

How updates to tasks take effect
Nick Allen avatar
Written by Nick Allen
Updated over a week ago

How do I change lists in a widget?

How to update lists of equipment or food in existing data capture widgets
Nick Allen avatar
Written by Nick Allen
Updated over a week ago

Who receives email notifications?

Add or remove users from notifications, reports, alerts and daily digest
Wil Grace avatar
Written by Wil Grace
Updated over a week ago

Where do I find the rest of my tasks?

Adding and completing unscheduled, On Demand tasks
Jamie avatar
Written by Jamie
Updated over a week ago

Where do I download the app?

Trail is a web app - there's nothing to download!
Jamie avatar
Written by Jamie
Updated over a week ago

I don't know my password, what do I do?

If you've forgotten or don't know your username, email or password, you'll need to reset or ask an Admin to help
Jamie avatar
Written by Jamie
Updated over a week ago

Does Trail work offline?

Yes, sites can still complete tasks with poor or no wifi
Nick Allen avatar
Written by Nick Allen
Updated this week

Why isn't the app working?

Try refreshing the page. If it's still not loading or tasks are behaving strangely, here are a few things to try.
Nick Allen avatar
Written by Nick Allen
Updated over a week ago

How do I unlock a task?

Get help opening or unlocking a task that's been marked as done when something's been missed
Jamie avatar
Written by Jamie
Updated over a week ago

How are site scores calculated?

The daily digest email and dashboard includes a daily score for each site based on how well they completed their tasks
Jamie avatar
Written by Jamie
Updated over a week ago

What do I use the comments box for?

Amy Dignon avatar
Written by Amy Dignon
Updated over a week ago

I'm auditing a site, how do I use Trail?

A brief guide for EHOs, Enforcement Officers and Auditors
Jamie avatar
Written by Jamie
Updated over a week ago

I'm being audited, what do I show them?

How sites can use Trail when an Environmental Health Officer (EHO) or auditor visits
Caroline Joyce avatar
Written by Caroline Joyce
Updated over a week ago