Trail offers 3 simple subscription plans. More on what the Solo, Team and Standard plans offer, here.
Everyone gets 14 days free. Get setup, get comfortable and feel free to cancel anytime.
Once a subscription is set up, it is charged per live site.
Any company that signed up after 15th February 2022 has a minimum subscription count (usually 1). This means that for each billing period this number of sites will be charged regardless of status.
Pay per site
In Trail, everything revolves around Sites. A Site might be a location, store or unit - usually a distinct physical area with its own processes and reporting.
Only Managers & Admins can manage Sites.
You can create as many Sites as you like and you'll only be charged when they're set to Live. Your subscription will be updated and you'll be charged a prorated rate for that site.
Future activation dates are useful for planning a rollout - the site will be automatically changed to Live on the day.
New teams and managers can safely explore Inactive Sites - their changes won't be saved or reported on.
You can also downgrade your subscription by setting a Site to Inactive - even temporarily - and your invoice will be updated accordingly.
There are 2 payment options.
Direct Debit via GoCardless
Credit Card via Stripe
In special circumstances we can discuss invoice payment.
Invoices will be sent to the organisation billing contact - not the Site.
What is the cost per Site?
It depends on the number of sites and type of business. A per-site cost will have been agreed during sign up and is included in the billing emails.
Can each Site pay separately?
The terms are agreed between Trail and the parent company, which is where invoices are sent and payment taken. However, there are circumstances where Sites can have separate subscriptions.
Can my Sites approve payment?
See the point above - there are cases where Sites are set up with their own subscription and payment method.
Can I extend the trial?
The first 14 days are free. Drop Support a message to discuss a possible trial extension to help you make your final tweaks!
What is the Trail VAT number?
How do I update my payment details?
Contact firstname.lastname@example.org and you'll be sent a secure link to update payment details online
How do I cancel the subscription?
Just contact your Customer Success Manager and they'll disable your account, wishing you a fond farewell 😢
Something we haven't covered?
For all questions please contact email@example.com
For more on the Free Trial, head here
For a Trail Glossary, head here