# Trail Help Centre

> Help center for The Access Group

## Get started with Trail

- [The Set Up Guide](https://answers.trailapp.com/en/articles/5166530-the-set-up-guide.md): Access to relevant, pre-built tasks when you sign up
- [Getting my teams started in Trail](https://answers.trailapp.com/en/articles/4578789-getting-my-teams-started-in-trail.md): A smooth-sailing guide to inviting, training and supporting your teams.
- [Starter guide for Managers](https://answers.trailapp.com/en/articles/674613-starter-guide-for-managers.md): Everything you need to know to use Trail in your site
- [Starter guide for Admins](https://answers.trailapp.com/en/articles/1369311-starter-guide-for-admins.md): Trail explained, from managing tasks to receiving reports
- [Starter guide for Teams](https://answers.trailapp.com/en/articles/1004951-starter-guide-for-teams.md): A quick video introduction to using Trail at sites
- [Technical requirements - devices, browsers and domains](https://answers.trailapp.com/en/articles/1081767-technical-requirements-devices-browsers-and-domains.md): An overview of the hardware and software requirements for running the Trail app
- [Bulk upload sites](https://answers.trailapp.com/en/articles/11080642-bulk-upload-sites.md): Use our CSV site uploader to upload your sites in bulk
- [Use the Access Digital Assistant](https://answers.trailapp.com/en/articles/13915412-use-the-access-digital-assistant.md): Find out more about utilising the Access Digital Assistant.
- [Get started with Trail Evo e-learning](https://answers.trailapp.com/en/articles/14962709-get-started-with-trail-evo-e-learning.md): Find interactive resources and learn to navigate and use Access Trail.

## Your guide to success

- [Your guide to success](https://answers.trailapp.com/en/articles/9216023-your-guide-to-success.md)
- [Trail: Self assessment](https://answers.trailapp.com/en/articles/10205921-trail-self-assessment.md): How do I see how well I'm currently utilising Trail? What can I do to adopt the system better?
- [Digitalise & streamline operations](https://answers.trailapp.com/en/articles/9216065-digitalise-streamline-operations.md)
- [Replicate brand standards and compliance documentation](https://answers.trailapp.com/en/articles/9292447-replicate-brand-standards-and-compliance-documentation.md): Why replicating brand standards and compliance documentation is important
- [Tailor tasks with personalised content](https://answers.trailapp.com/en/articles/9403857-tailor-tasks-with-personalised-content.md): Why tailoring tasks with personalised content is important
- [Enhance task management](https://answers.trailapp.com/en/articles/9382306-enhance-task-management.md): Why is enhancing task management important?
- [Improve on existing processes](https://answers.trailapp.com/en/articles/9382318-improve-on-existing-processes.md): Why improving existing processes is important?
- [Reduce manual data entry with integrations](https://answers.trailapp.com/en/articles/9382254-reduce-manual-data-entry-with-integrations.md): Get your teams out of the manual data entry trap.
- [Audit Trail usage](https://answers.trailapp.com/en/articles/9382344-audit-trail-usage.md): Learn how to audit your Trail usage
- [Enhance compliance and mitigate risks](https://answers.trailapp.com/en/articles/9216120-enhance-compliance-and-mitigate-risks.md)
- [Enhance task setup to improve compliance](https://answers.trailapp.com/en/articles/9382290-enhance-task-setup-to-improve-compliance.md): Why enhancing task setup to improve compliance is important?
- [Build better team habits](https://answers.trailapp.com/en/articles/9382276-build-better-team-habits.md): Why building better team habits is important?
- [Use settings to increase efficiency & improve compliance](https://answers.trailapp.com/en/articles/9367336-use-settings-to-increase-efficiency-improve-compliance.md): Why using settings to increase efficiency & improve compliance is important, and how we can help.
- [Report on compliance to increase awareness](https://answers.trailapp.com/en/articles/9399751-report-on-compliance-to-increase-awareness.md): Why reporting on your compliance to increase awareness is important?
- [Close the loop with integrations](https://answers.trailapp.com/en/articles/9400040-close-the-loop-with-integrations.md): Our goal is to simplify every step for your teams, and integrations can support that.
- [Optimise record management](https://answers.trailapp.com/en/articles/9216138-optimise-record-management.md)
- [Improve task completion visibility](https://answers.trailapp.com/en/articles/9403783-improve-task-completion-visibility.md): Why improving task completion visibility is important?
- [Standardise record keeping and reporting](https://answers.trailapp.com/en/articles/9403795-standardise-record-keeping-and-reporting.md): Why is standardising record keeping and reporting important?
- [Enhance task functionality for optimal performance](https://answers.trailapp.com/en/articles/9403820-enhance-task-functionality-for-optimal-performance.md): Learn why enhancing task functionality for optimal performance is important and how you can do it!
- [Report on task performance](https://answers.trailapp.com/en/articles/9403842-report-on-task-performance.md): Why is reporting on task performance important?
- [Simplify data management through integration](https://answers.trailapp.com/en/articles/9400216-simplify-data-management-through-integration.md): Our Task Reports dashboard has been designed to suit a variety of customer needs. Want something more bespoke? Integrate with our API.

## Trail EVO

- [Introducing Trail EVO](https://answers.trailapp.com/en/articles/12310270-introducing-trail-evo.md): EVO is a powerful new addition to Trail, designed to simplify how your teams access policies, get answers, and stay informed.
- [What is Policies & Procedures?](https://answers.trailapp.com/en/articles/12310642-what-is-policies-procedures.md): A quick overview of the Policies & Procedures feature in Trail Evo and how it supports your team.
- [Navigating Policies & Procedures](https://answers.trailapp.com/en/articles/12312049-navigating-policies-procedures.md): A quick guide to the layout and key sections of the Policies & Procedures feature in Trail EVO.
- [Managing Documents in Trail EVO](https://answers.trailapp.com/en/articles/12312138-managing-documents-in-trail-evo.md): Learn how to create, upload, organise, and assign key documentation using the Policies & Procedures module.
- [Getting Started with Copilot](https://answers.trailapp.com/en/articles/12322867-getting-started-with-copilot.md): Learn how to enable Copilot in Trail EVO so your team can access instant, AI-powered answers from your internal documents while they work.
- [Trail EVO Notifications and Push Alerts via the Access EVO App](https://answers.trailapp.com/en/articles/12383682-trail-evo-notifications-and-push-alerts-via-the-access-evo-app.md): Stay informed and responsive, wherever your team is.
- [Link your Trail account to Access](https://answers.trailapp.com/en/articles/12460720-link-your-trail-account-to-access.md): Link your user account to Access Evo to unlock the Evo button and all the enhanced features that come with it
- [Managing access to EVO modules & features](https://answers.trailapp.com/en/articles/10920387-managing-access-to-evo-modules-features.md)
- [Enable 2FA for Trail EVO](https://answers.trailapp.com/en/articles/12608634-enable-2fa-for-trail-evo.md): Keep your account secure with an extra layer of protection
- [Managing your users in Trail EVO](https://answers.trailapp.com/en/articles/12689360-managing-your-users-in-trail-evo.md): Invite, organise, and control your team's access to everything in EVO from one central hub.
- [Migrating your users to Evo](https://answers.trailapp.com/en/articles/15263032-migrating-your-users-to-evo.md): Control when your team connects to Access Evo. Set a deadline or require it immediately - all from your company settings.
- [Trail Evo for Teams](https://answers.trailapp.com/en/articles/15326435-trail-evo-for-teams.md): Evo helps you get quick answers, follow the right steps, and stay up to date with what matters in your day-to-day work.

## PLAN - Manage & assign tasks

- [Overview of the Task Manager](https://answers.trailapp.com/en/articles/657006-overview-of-the-task-manager.md): The complete overview of every task across the organisation on the Manage Tasks page
- [Overview of the Task Editor](https://answers.trailapp.com/en/articles/678804-overview-of-the-task-editor.md): Add content, schedule and assign tasks to sites
- [Task Statuses](https://answers.trailapp.com/en/articles/5157768-task-statuses.md): An overview of Draft, Published and Archived Tasks 🧹
- [Copying tasks from a library](https://answers.trailapp.com/en/articles/3859930-copying-tasks-from-a-library.md): Task libraries are public resources to use as a starting point
- [Formatting text in the task description](https://answers.trailapp.com/en/articles/978484-formatting-text-in-the-task-description.md): Using markdown for bold, italics, bullets and other formatting
- [Introduce forced photo/file comments](https://answers.trailapp.com/en/articles/9117624-introduce-forced-photo-file-comments.md): Include mandatory photo/file comments to support evidence for a task
- [Allowing staff to flag tasks](https://answers.trailapp.com/en/articles/9310579-allowing-staff-to-flag-tasks.md): Set permissions against roles and tasks so your staff can flag irrelevant tasks
- [Require users to sign off on a task](https://answers.trailapp.com/en/articles/9867362-require-users-to-sign-off-on-a-task.md): Use PIN codes to sign off on tasks as individuals
- [Reevaluate current processes to remove any paper](https://answers.trailapp.com/en/articles/9850048-reevaluate-current-processes-to-remove-any-paper.md): Reevaluating your current processes to remove any paper and how Trail can help
- [Keep engagement with task updates](https://answers.trailapp.com/en/articles/9095065-keep-engagement-with-task-updates.md): Worried that Trail has become a bit of a box-ticking exercise? Let's take a look at a few opportunities to reengage your teams.
- [Standardise Record Keeping](https://answers.trailapp.com/en/articles/9208249-standardise-record-keeping.md): Ensure consistency across your sites by standardising your content.
- [Assigning tasks to sites](https://answers.trailapp.com/en/articles/10714707-assigning-tasks-to-sites.md): How to ensure teams have the right tasks to complete
- [Sorting tasks into a custom order](https://answers.trailapp.com/en/articles/11689217-sorting-tasks-into-a-custom-order.md): Use drag & drop to order tasks for teams to complete
- [Verify location when a task is completed](https://answers.trailapp.com/en/articles/13915258-verify-location-when-a-task-is-completed.md): Ensure tasks were done in the right place, at the right time
- [Creating checklists](https://answers.trailapp.com/en/articles/4231396-creating-checklists.md): Add specific steps or actions to tasks
- [Customise bespoke checklists](https://answers.trailapp.com/en/articles/9167386-customise-bespoke-checklists.md): Create bespoke content for your sites and keep brand standards high.
- [Best practices for making Record Logs](https://answers.trailapp.com/en/articles/5046368-best-practices-for-making-record-logs.md): Your questions on building record logs answered
- [Adapt Record Logs and Task Templates](https://answers.trailapp.com/en/articles/9088980-adapt-record-logs-and-task-templates.md): Use and adapt Task Templates to create helpful company specific content for your teams.
- [How do I update lists in a record log?](https://answers.trailapp.com/en/articles/5358805-how-do-i-update-lists-in-a-record-log.md): Where to update repeating values, like fridge names
- [Using mandatory fields in Record Logs](https://answers.trailapp.com/en/articles/9117602-using-mandatory-fields-in-record-logs.md): Mandatory fields ensure no important details are overlooked or omitted
- [Apply Record Log exceptions](https://answers.trailapp.com/en/articles/9144298-apply-record-log-exceptions.md): Reporting by exceptions allows you to see those tasks that aren’t completed perhaps as expected in seconds on your Task Reports page
- [Apply Corrective Actions](https://answers.trailapp.com/en/articles/9144292-apply-corrective-actions.md): Find out how to set up, manage and monitor Corrective Actions in the guide
- [Raise Corrective Actions on tasks that require additional attention](https://answers.trailapp.com/en/articles/6927553-raise-corrective-actions-on-tasks-that-require-additional-attention.md): Find out how to set up, manage and monitor Corrective Actions in the guide \(Standard Plan only\)
- [Streamline Record Logs with Logic Jumps](https://answers.trailapp.com/en/articles/9362292-streamline-record-logs-with-logic-jumps.md): Save time for yourself and your team with Logic Jumps
- [Using conditional logic jumps in tasks](https://answers.trailapp.com/en/articles/7969749-using-conditional-logic-jumps-in-tasks.md): Logic Jumps provide you with the ability to skip or direct users to different fields based on previous responses or selections.
- [Restrict to Camera only on mobile devices](https://answers.trailapp.com/en/articles/10760972-restrict-to-camera-only-on-mobile-devices.md): Ensure teams are adding new images each time
- [Scheduling tasks](https://answers.trailapp.com/en/articles/728641-scheduling-tasks.md): Deliver the right task at the right time with advanced scheduling
- [Introduce annual tasks](https://answers.trailapp.com/en/articles/9159033-introduce-annual-tasks.md): Learn the benefits of yearly tasks and how to schedule them
- [Mitigate early task completion](https://answers.trailapp.com/en/articles/9619866-mitigate-early-task-completion.md): Use the early task warning setting to mitigate early task completion
- [Assigning tasks to Users or Roles](https://answers.trailapp.com/en/articles/8447673-assigning-tasks-to-users-or-roles.md): Assign tasks to Users to increase accountability and reduce noise on the Trail
- [Using tags to group similar tasks](https://answers.trailapp.com/en/articles/359417-using-tags-to-group-similar-tasks.md): Group tasks by function or department so teams can filter their task list
- [Ensure the right tasks are handled by the right team members](https://answers.trailapp.com/en/articles/9612222-ensure-the-right-tasks-are-handled-by-the-right-team-members.md): Target the right members of your team with specific task permissions.
- [Custom Roles - Create, edit and assign tasks to your sites](https://answers.trailapp.com/en/articles/9104718-custom-roles-create-edit-and-assign-tasks-to-your-sites.md): Welcome to the Manage Tasks the page! Here you can create, edit and assign tasks to the sites that you manage on Trail.
- [How to restrict access to a task](https://answers.trailapp.com/en/articles/2220895-how-to-restrict-access-to-a-task.md): Create tasks that only Admins and Managers can see
- [Assigning priority to tasks](https://answers.trailapp.com/en/articles/9776965-assigning-priority-to-tasks.md): Communicate the importance of tasks more clearly with the Priority setting
- [Building and completing Audits](https://answers.trailapp.com/en/articles/5250589-building-and-completing-audits.md): An overview of how to build and complete scored audits - a powerful way to identify issues and to see how your Sites are doing

## DO - Complete tasks at sites

- [Filtering tasks on the Trail](https://answers.trailapp.com/en/articles/360874-filtering-tasks-on-the-trail.md): Show just the most relevant, important tasks
- [Search and view the history of a task](https://answers.trailapp.com/en/articles/1112646-search-and-view-the-history-of-a-task.md): Useful for EHO visits or internal auditing
- [How to use the Fridge & Freezer Temperature Record Template](https://answers.trailapp.com/en/articles/7018854-how-to-use-the-fridge-freezer-temperature-record-template.md): Temperature logs are a crucial part of compliance, but they look a little different on Trail. Read on to see how to use our template.
- [Adding extra checklist items to tasks](https://answers.trailapp.com/en/articles/1301210-adding-extra-checklist-items-to-tasks.md): Managers & Admins can add to existing checklists on tasks at a site
- [Flagging checklist items](https://answers.trailapp.com/en/articles/1302671-flagging-checklist-items.md): Highlight issues or hide irrelevant checklists
- [Snooze to tomorrow](https://answers.trailapp.com/en/articles/785857-snooze-to-tomorrow.md): Postponing tasks that don't need doing today
- [Applying task comments](https://answers.trailapp.com/en/articles/9561190-applying-task-comments.md): Context is key, especially during an inspection.
- [Add a file or photo to your comment](https://answers.trailapp.com/en/articles/788636-add-a-file-or-photo-to-your-comment.md): Add images to tasks as evidence or for record
- [Inline Comments: Adding comments within a task](https://answers.trailapp.com/en/articles/7156017-inline-comments-adding-comments-within-a-task.md): How to add comments within tasks and how to view these comments in your task reporting.

## REVIEW - Report & notify

- [Get reports delivered to your inbox](https://answers.trailapp.com/en/articles/2318707-get-reports-delivered-to-your-inbox.md): Add or remove users from notifications, reports, alerts and daily digest
- [Trail's Task Reports API](https://answers.trailapp.com/en/articles/9166997-trail-s-task-reports-api.md): Our Task Reports dashboard has been designed to suit a variety of customer needs. Want something more bespoke? Take a look at our API.
- [Review & approve completed tasks](https://answers.trailapp.com/en/articles/10706453-review-approve-completed-tasks.md): Require approval after tasks have been completed
- [Notify teams when an automated task is added to Trail](https://answers.trailapp.com/en/articles/12010436-notify-teams-when-an-automated-task-is-added-to-trail.md): Ensure teams know an automated task has been added to Trail
- [Site Score Reports](https://answers.trailapp.com/en/articles/9362476-site-score-reports.md): Share your team’s performance data with the Scores report
- [Spotting trends with the Scores Report](https://answers.trailapp.com/en/articles/2386379-spotting-trends-with-the-scores-report.md): Sites are scored each day and the results tracked in a dashboard - this feature is available on the Standard plan only
- [Use Task Reports to review site history and export or download data](https://answers.trailapp.com/en/articles/5488297-use-task-reports-to-review-site-history-and-export-or-download-data.md): View all tasks from all sites in a fully searchable & customisable list
- [Spotting trends with Task Reports](https://answers.trailapp.com/en/articles/6155777-spotting-trends-with-task-reports.md): Build granular reports & spot trends with customisable views
- [Review Tasks Centrally](https://answers.trailapp.com/en/articles/9196953-review-tasks-centrally.md): Use Task Reports to review completed tasks across multiple sites
- [Use Task Reports to review missed tasks and early tasks](https://answers.trailapp.com/en/articles/9117093-use-task-reports-to-review-missed-tasks-and-early-tasks.md): View all tasks from all sites in a fully searchable & customisable list
- [Monitoring Time Stamps](https://answers.trailapp.com/en/articles/9148799-monitoring-time-stamps.md): Benefits of using time stamps within Trail
- [Review comments on tasks](https://answers.trailapp.com/en/articles/9095781-review-comments-on-tasks.md): Review comments added by team members when completing tasks to gain additional context on tasks
- [Gain insights into tasks that aren't completed as expected](https://answers.trailapp.com/en/articles/6674366-gain-insights-into-tasks-that-aren-t-completed-as-expected.md): Find out more about how to Report by Exceptions and keep on top of those instances where tasks aren't completed quite as you'd expect.
- [Export tasks in PDF or CSV](https://answers.trailapp.com/en/articles/9117664-export-tasks-in-pdf-or-csv.md): Get organized and analyze your task information effortlessly with Trail's export feature.
- [Reporting on User/Role performance](https://answers.trailapp.com/en/articles/9167693-reporting-on-user-role-performance.md): Check the progress of your teams and ensure success in every area of the business with personalised logins.
- [Exporting from Task Reports](https://answers.trailapp.com/en/articles/9362327-exporting-from-task-reports.md): Export Task Reports as a PDF or a CSV

## Manage sites, users & settings

- [Understanding Your Login Options](https://answers.trailapp.com/en/articles/10920394-understanding-your-login-options.md): Explore the two login options in Trail and learn which one unlocks the best experience for you.
- [Creating and managing sites](https://answers.trailapp.com/en/articles/923110-creating-and-managing-sites.md): Sites are the building blocks of your company - here's how they work
- [Creating & Managing Areas](https://answers.trailapp.com/en/articles/8337026-creating-managing-areas.md): Areas allow sites to be organised into groups
- [Business hours, time slots & closed dates](https://answers.trailapp.com/en/articles/2290868-business-hours-time-slots-closed-dates.md): How to update your business hours and close sites
- [Apply a successful Trail blueprint to all sites](https://answers.trailapp.com/en/articles/9612259-apply-a-successful-trail-blueprint-to-all-sites.md): Set up new sites for success from day one in minutes.
- [Setting your default business hours in your Company Settings](https://answers.trailapp.com/en/articles/10537553-setting-your-default-business-hours-in-your-company-settings.md)
- [User roles & permissions](https://answers.trailapp.com/en/articles/2213092-user-roles-permissions.md): A detailed look at who can do what, with Trail
- [Managing users](https://answers.trailapp.com/en/articles/478935-managing-users.md): Creating, inviting, editing and removing users
- [Introduce individual logins](https://answers.trailapp.com/en/articles/9362237-introduce-individual-logins.md): Worried about accountability? Consider individual logins to better track task completion.
- [Update users in bulk](https://answers.trailapp.com/en/articles/11689133-update-users-in-bulk.md): Easily manage & update your users using bulk actions.

## Integrations

- [Introduction to Zapier](https://answers.trailapp.com/en/articles/9116873-introduction-to-zapier.md): Use the Trail API to integrate with Zapier, allowing you to connect with thousands of different apps.
- [Connect with other Apps using Zapier](https://answers.trailapp.com/en/articles/5253012-connect-with-other-apps-using-zapier.md): Use the Trail API to integrate with Zapier, allowing you to connect with thousands of different apps
- [Trigger Zapier when a task is completed](https://answers.trailapp.com/en/articles/5264921-trigger-zapier-when-a-task-is-completed.md): Integrate with 1000s of apps and trigger actions whenever a site completes a task
- [Add an Automated task with Zapier](https://answers.trailapp.com/en/articles/5264932-add-an-automated-task-with-zapier.md): Integrate with 1000s of apps to add Automated tasks for sites to complete
- [Automatically create tasks from HR tools](https://answers.trailapp.com/en/articles/2586701-automatically-create-tasks-from-hr-tools.md): How to create an induction plan from a digital signing app
- [Maintenance Log \<\> Trail Integration](https://answers.trailapp.com/en/articles/5585852-maintenance-log-trail-integration.md): Complete a maintenance task, notify suppliers and follow up
- [Feed It Back \<\> Trail Integration](https://answers.trailapp.com/en/articles/5467563-feed-it-back-trail-integration.md): Send follow-up actions from Feed It Back surveys to sites to complete
- [iAuditor \<\> Trail integration](https://answers.trailapp.com/en/articles/1476145-iauditor-trail-integration.md): An effortless way to ensure all follow up actions are completed
- [Infogrid \<\> Trail Integration](https://answers.trailapp.com/en/articles/5370746-infogrid-trail-integration.md): Send Infogrid equipment temperatures to Trail via Zapier
- [Automatically create tasks with our API](https://answers.trailapp.com/en/articles/11402060-automatically-create-tasks-with-our-api.md): Use the Trail tasks instances API to connect your tools and automatically trigger tasks in Trail
- [Place Access Maintain callouts straight from Trail](https://answers.trailapp.com/en/articles/15555190-place-access-maintain-callouts-straight-from-trail.md): Operations Suite customers can now place maintenance callouts directly from Trail.

## FAQs & troubleshooting

- [How does the free trial work?](https://answers.trailapp.com/en/articles/4810944-how-does-the-free-trial-work.md): Start a 14 day free trial today to explore all of Trail's features
- [I can't log in, what do I do?](https://answers.trailapp.com/en/articles/484449-i-can-t-log-in-what-do-i-do.md): If you've forgotten or don't know your username, email or password, you'll need to reset or ask an Admin for help
- [Where do I download the app?](https://answers.trailapp.com/en/articles/679122-where-do-i-download-the-app.md): Trail is a web app - there's nothing to download!
- [What do I do if I'm working in a new branch?](https://answers.trailapp.com/en/articles/2542236-what-do-i-do-if-i-m-working-in-a-new-branch.md): What to do if a manager or team moves to another location
- [Can I login using my Access Email?](https://answers.trailapp.com/en/articles/6557594-can-i-login-using-my-access-email.md): Yes! If you’re an Access customer, you can sign into your Trail account with your Access login. Here's how.
- [Does Trail work offline?](https://answers.trailapp.com/en/articles/2074224-does-trail-work-offline.md): Yes, sites can still complete tasks with poor or no wifi
- [Can I use Trail in a different language?](https://answers.trailapp.com/en/articles/5607112-can-i-use-trail-in-a-different-language.md): How to translate content when you're using Trail
- [Why isn't the app working?](https://answers.trailapp.com/en/articles/1052289-why-isn-t-the-app-working.md): Try refreshing the page. If it's still not loading or tasks are behaving strangely, here are a few things to try.
- [Why can't I submit my task?](https://answers.trailapp.com/en/articles/3690180-why-can-t-i-submit-my-task.md): A few things to look out for before you can complete your task
- [How do I complete a record log?](https://answers.trailapp.com/en/articles/2389318-how-do-i-complete-a-record-log.md): How to update lists of equipment or food in existing data capture Record Logs
- [Where do I find the rest of my tasks?](https://answers.trailapp.com/en/articles/800180-where-do-i-find-the-rest-of-my-tasks.md): Adding and completing unscheduled, Ad-hoc tasks
- [What do I use the comments box for?](https://answers.trailapp.com/en/articles/731257-what-do-i-use-the-comments-box-for.md): Leave a full historical record with comments & photos
- [How can I delete a comment?](https://answers.trailapp.com/en/articles/5522812-how-can-i-delete-a-comment.md): Correct mistakes quickly by deleting a comment and reposting
- [Why aren’t my tasks showing up for completion?](https://answers.trailapp.com/en/articles/7895403-why-aren-t-my-tasks-showing-up-for-completion.md): Expecting to see a task that’s not there? Here are the usual culprits.
- [What happens if I edit a task that is already in use?](https://answers.trailapp.com/en/articles/2398338-what-happens-if-i-edit-a-task-that-is-already-in-use.md): How updates to tasks take effect
- [Can I schedule tasks to repeat on the same day?](https://answers.trailapp.com/en/articles/5772700-can-i-schedule-tasks-to-repeat-on-the-same-day.md): Add multiple schedules to repeat the same task at different times
- [Why are some tasks locked?](https://answers.trailapp.com/en/articles/4997574-why-are-some-tasks-locked.md): Here’s why editing content on certain tasks is restricted
- [How are site scores calculated?](https://answers.trailapp.com/en/articles/825179-how-are-site-scores-calculated.md): The daily digest email and dashboard includes a daily score for each site based on how well they completed their tasks
- [How can I see when a task, checklist item or record log entry was done?](https://answers.trailapp.com/en/articles/4622658-how-can-i-see-when-a-task-checklist-item-or-record-log-entry-was-done.md): Your questions about time and date stamping answered
- [I'm being audited, what do I show them?](https://answers.trailapp.com/en/articles/685576-i-m-being-audited-what-do-i-show-them.md): How sites can use Trail when an inspector visits \(eg. EHO\)?
- [I'm auditing a site, how do I use Trail?](https://answers.trailapp.com/en/articles/836329-i-m-auditing-a-site-how-do-i-use-trail.md): A brief guide for EHOs, Enforcement Officers and Auditors
- [Accessibility](https://answers.trailapp.com/en/articles/3288811-accessibility.md): Customising Trail to give you a better experience
- [Glossary](https://answers.trailapp.com/en/articles/4879189-glossary.md): If you're struggling to make heads or tails of some phrases, we've put together a guide summarising the basics

## Billing, terms & support

- [Managing your subscription](https://answers.trailapp.com/en/articles/6701142-managing-your-subscription.md): Find out how to manage subscriptions here
- [View and manage your invoices](https://answers.trailapp.com/en/articles/6701192-view-and-manage-your-invoices.md): Find out how you can access and update your Invoice details
- [How to navigate the Billing Panel and activate your account](https://answers.trailapp.com/en/articles/6701266-how-to-navigate-the-billing-panel-and-activate-your-account.md): Find out how to manage your billing information and activate your account.
- [Plans & Features](https://answers.trailapp.com/en/articles/4791005-plans-features.md): A detailed look into which plans have which features, with Trail
- [Terms & Conditions Update - Key Changes](https://answers.trailapp.com/en/articles/5799778-terms-conditions-update-key-changes.md): Key changes made to our T&C's as of the 1st July 2025.
- [Trail \(Part of the Access Group\): Terms & Conditions](https://answers.trailapp.com/en/articles/5797043-trail-part-of-the-access-group-terms-conditions.md): Our standard Terms & Conditions - effective as of 1st July 2025
- [Historical Terms & Conditions](https://answers.trailapp.com/en/articles/3772084-historical-terms-conditions.md): All historical and retired T&C's published by Trail

## Release notes

- [Trail Releases](https://answers.trailapp.com/en/articles/14470503-trail-releases.md): Stay up-to-date with our latest releases
- [Recent releases](https://answers.trailapp.com/en/articles/14470671-recent-releases.md): Catch up on Trail's recent releases...