Your device will display a message when you're offline

Any actions you take will be stored in the memory of your device's web browser.

Your device will show you how many changes it has stored in its memory.

When you reconnect, these changes will sync with the Trail servers. As changes are saved, you'll see the number of unsaved changes reduce.

View the Trail (list of tasks) for that day

Complete or flag a subtask

Enter data into a Trail Record Log

Leave a comment (text only)

Delete a comment you've made (as long as the task is open)

Mark a task as done

Snooze a task to tomorrow
​

Access any of admin areas of the app: Activity Feed, Task Planner, Sites, Users Insights or Settings

Switch between areas of the app

Access a previous day that isn't saved to your device's memory

Add an ad-hoc task

Access the Search and History function

Change the filter applied to a Trail

Open a Typeform Form

Open an attachment on a task

Add an attachment to a comment (e.g. a photo)

Take a photo in Trail from the camera button

Add or delete an additional checklist item

Translate Trail content using Google Translate
​

If a task is completed offline and a mandatory subtask or field in a record table is missed, the task will initially be marked as done.

When your device reconnects, this task will be automatically re-opened.
​

You'll need to be connected to the internet when you first load that day's Trail.

You'll need to reconnect at least once a day.

For the best experience, it's recommended to reconnect, even briefly, every few hours, we'll prompt you on every time slot boundary (usually a few times a day).

Trail is a live system for distributing information. Remaining offline for longer than a few hours risks showing out-of-date information.

To reconnect you just need to establish an internet connection. There are no manual steps beyond this and the amount of data required to save changes is very small.
​

If your changes aren't syncing, check your internet connection

If you're definitely connected to the internet refresh the page using your browser's refresh button
​

If you ever see the page not available offline message, but your device is online, you should try and clear your browser cache.

Instructions for Android / Chrome devices

Instructions for Apple / Safari devices
​

Devices running the latest versions of Google Chrome and Safari are fully supported.

Devices running the most recent version of Firefox, Microsoft Edge and other similar browsers may work offline but are not officially supported by Trail.

Devices running Internet Explorer are not supported.

If your device is not supported you will be presented with an error message when offline and will be unable to complete most actions.