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Does Trail work offline?

Yes, sites can still complete tasks with poor or no wifi

Tilly James avatar
Written by Tilly James
Updated over a week ago

Trail has been designed to allow you to complete key actions and continue with your day even without an internet connection.

How does it work?

  • Your device will display a message when you're offline

  • Any actions you take will be stored in the memory of your device's web browser.

  • Your device will show you how many changes it has stored in its memory.

  • When you reconnect, these changes will sync with the Trail servers. As changes are saved, you'll see the number of unsaved changes reduce.

What can I do offline?

  • View the Trail (list of tasks) for that day

  • Complete or flag a subtask

  • Enter data into a Trail Record Log

  • Leave a comment (text only)

  • Delete a comment you've made (as long as the task is open)

  • Mark a task as done

  • Snooze a task to tomorrow

What can't I do offline?

  • Access any of admin areas of the app: Activity Feed, Task Planner, Sites, Users Insights or Settings

  • Switch between areas of the app

  • Access a previous day that isn't saved to your device's memory

  • Add an ad-hoc task

  • Access the Search and History function

  • Change the filter applied to a Trail

  • Open a Typeform Form

  • Open an attachment on a task

  • Add an attachment to a comment (e.g. a photo)

  • Take a photo in Trail from the camera button

  • Add or delete an additional checklist item

  • Translate Trail content using Google Translate

Completing mandatory fields:

  • If a task is completed offline and a mandatory subtask or field in a record table is missed, the task will initially be marked as done.

  • When your device reconnects, this task will be automatically re-opened.

How long can I stay offline before reconnecting?

  • You'll need to be connected to the internet when you first load that day's Trail.

  • You'll need to reconnect at least once a day.

  • For the best experience, it's recommended to reconnect, even briefly, every few hours, we'll prompt you on every time slot boundary (usually a few times a day).

  • Trail is a live system for distributing information. Remaining offline for longer than a few hours risks showing out-of-date information.

  • To reconnect you just need to establish an internet connection. There are no manual steps beyond this and the amount of data required to save changes is very small.


What should I do if my changes won't save?

  • If your changes aren't syncing, check your internet connection

  • If you're definitely connected to the internet refresh the page using your browser's refresh button

What should I do if I'm online, but can't connect to Trail?

What devices are supported?

  • Devices running the latest versions of Google Chrome and Safari are fully supported.

  • Devices running the most recent version of Firefox, Microsoft Edge and other similar browsers may work offline but are not officially supported by Trail.

  • Devices running Internet Explorer are not supported.

  • If your device is not supported you will be presented with an error message when offline and will be unable to complete most actions.

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