Trail

Yes! If you’re an Access customer, you can sign into your Trail account with your Access login. Here's how.

Can I login using my Access Email?

Add multiple schedules to repeat the same task at different times

Can I schedule tasks to repeat on the same day?

How to translate content when you're using Trail

Can I use Trail in a different language?

Correct mistakes quickly by deleting a comment and reposting

How can I delete a comment?

Here’s why editing content on certain tasks is restricted

Why are some tasks locked?

If you're struggling to make heads or tails of some phrases, we've put together a guide summarising the basics

Glossary

Start a 14 day free trial today to explore all of Trail's features

How does the free trial work?

Your questions about time and date stamping answered

How can I see when a task, checklist item or record log entry was done?

A few things to look out for before you can complete your task

Why can't I submit my task?

What to do if a manager or team moves to another location

What do I do if I'm working in a new branch?

What happens if I edit a task that is already in use?

Adding and completing unscheduled, Ad-hoc tasks

Where do I find the rest of my tasks?

How to update lists of equipment or food in existing data capture Record Logs

How do I complete a record log?

Trail is a web app - there's nothing to download!

Where do I download the app?

If you've forgotten or don't know your username, email or password, you'll need to reset or ask an Admin for help

I can't log in, what do I do?

Yes, sites can still complete tasks with poor or no wifi

Does Trail work offline?

Try refreshing the page. If it's still not loading or tasks are behaving strangely, here are a few things to try.

Why isn't the app working?

Leave a full historical record with comments & photos

What do I use the comments box for?

The daily digest email and dashboard includes a daily score for each site based on how well they completed their tasks

How are site scores calculated?

A brief guide for EHOs, Enforcement Officers and Auditors

I'm auditing a site, how do I use Trail?

How sites can use Trail when an inspector visits (eg. EHO)?

I'm being audited, what do I show them?

Customising Trail to give you a better experience

Accessibility

Sonia Jakku

Francesca Moores

Tilly James

Some of the most common questions we answer

FAQs and Troubleshooting

Find answers and get help from Intercom Support and Community Experts