FAQs and Troubleshooting

Some of the most common questions we answer

Amy Dignon avatar Caroline Joyce avatar Tilly James avatar +3
22 articles in this collection
Written by Amy Dignon, Caroline Joyce, Tilly James and 3 others

Can I login using my Access Email?

Yes! If you’re an Access customer, you can sign into your Trail account with your Access login. Here's how.
Sonia Jakku avatar
Written by Sonia Jakku
Updated over a week ago

Can I schedule tasks to repeat on the same day?

Add multiple schedules to repeat the same task at different times
Francesca Moores avatar
Written by Francesca Moores
Updated over a week ago

Can I use Trail in a different language?

How to translate content when you're using Trail
Francesca Moores avatar
Written by Francesca Moores
Updated over a week ago

How can I delete a comment?

Correct mistakes quickly by deleting a comment and reposting
Francesca Moores avatar
Written by Francesca Moores
Updated over a week ago

Why are some tasks locked?

Here’s why editing content on certain tasks is restricted
Sonia Jakku avatar
Written by Sonia Jakku
Updated over a week ago

Glossary

If you're struggling to make heads or tails of some phrases, we've put together a guide summarising the basics
Sonia Jakku avatar
Written by Sonia Jakku
Updated over a week ago

How does the free trial work?

Start a 14 day free trial today to explore all of Trail's features
Sonia Jakku avatar
Written by Sonia Jakku
Updated over a week ago

How can I see when a task, checklist item or record log entry was done?

Your questions about time and date stamping answered
Sonia Jakku avatar
Written by Sonia Jakku
Updated over a week ago

Why can't I submit my task?

A few things to look out for before you can complete your task
Tilly James avatar
Written by Tilly James
Updated over a week ago

What do I do if I'm working in a new branch?

What to do if a manager or team moves to another location
Francesca Moores avatar
Written by Francesca Moores
Updated over a week ago

What happens if I edit a task that is already in use?

How updates to tasks take effect
Tilly James avatar
Written by Tilly James
Updated over a week ago

Where do I find the rest of my tasks?

Adding and completing unscheduled, Ad-hoc tasks
Gemma Holmes avatar
Written by Gemma Holmes
Updated over a week ago

How do I complete a record log?

How to update lists of equipment or food in existing data capture Record Logs
Tilly James avatar
Written by Tilly James
Updated over a week ago

Where do I download the app?

Trail is a web app - there's nothing to download!
Gemma Holmes avatar
Written by Gemma Holmes
Updated over a week ago

I can't log in, what do I do?

If you've forgotten or don't know your username, email or password, you'll need to reset or ask an Admin for help
Gemma Holmes avatar
Written by Gemma Holmes
Updated over a week ago

Does Trail work offline?

Yes, sites can still complete tasks with poor or no wifi
Tilly James avatar
Written by Tilly James
Updated over a week ago

Why isn't the app working?

Try refreshing the page. If it's still not loading or tasks are behaving strangely, here are a few things to try.
Tilly James avatar
Written by Tilly James
Updated over a week ago

What do I use the comments box for?

Leave a full historical record with comments & photos
Amy Dignon avatar
Written by Amy Dignon
Updated over a week ago

How are site scores calculated?

The daily digest email and dashboard includes a daily score for each site based on how well they completed their tasks
Gemma Holmes avatar
Written by Gemma Holmes
Updated over a week ago

I'm auditing a site, how do I use Trail?

A brief guide for EHOs, Enforcement Officers and Auditors
Gemma Holmes avatar
Written by Gemma Holmes
Updated over a week ago

I'm being audited, what do I show them?

How sites can use Trail when an inspector visits (eg. EHO)?
Caroline Joyce avatar
Written by Caroline Joyce
Updated over a week ago

Accessibility

Customising Trail to give you a better experience
Francesca Moores avatar
Written by Francesca Moores
Updated over a week ago