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FAQs and Troubleshooting
FAQs and Troubleshooting
Some of the most common questions we answer
+4
21 articles in this collection
Written by
Wil Grace,
Amy Dignon,
Caroline Joyce
and 4 others
Can I schedule tasks to repeat on the same day?
Add multiple schedules to repeat the same task at different times
Written by
Francesca Moores
Updated over a week ago
Can I use Trail in a different language?
How to translate content when you're using Trail
Written by
Francesca Moores
Updated over a week ago
How can I delete a comment?
Correct mistakes quickly by deleting a comment and reposting
Written by
Francesca Moores
Updated over a week ago
Why are some tasks locked?
Here’s why editing content on certain tasks is restricted
Written by
Sonia Jakku
Updated over a week ago
Glossary
If you're struggling to make heads or tails of some phrases, we've put together a guide summarising the basics
Written by
Sonia Jakku
Updated over a week ago
How does the free trial work?
Start a 14 day free trial today to explore all of Trail's features
Written by
Sonia Jakku
Updated over a week ago
How can I see when a task, checklist item or record log entry was done?
Your questions about time and date stamping answered
Written by
Sonia Jakku
Updated over a week ago
Why can't I submit my task?
A few things to look out for before you can complete your task
Written by
Tilly James
Updated over a week ago
What do I do if I'm working in a new branch?
What to do if a manager or team moves to another location
Written by
Wil Grace
Updated over a week ago
What happens if I edit a task that is already in use?
How updates to tasks take effect
Written by
Tilly James
Updated over a week ago
Where do I find the rest of my tasks?
Adding and completing unscheduled, Ad-hoc tasks
Written by
Gemma Holmes
Updated over a week ago
How do I complete a record log?
How to update lists of equipment or food in existing data capture Record Logs
Written by
Tilly James
Updated over a week ago
Where do I download the app?
Trail is a web app - there's nothing to download!
Written by
Gemma Holmes
Updated over a week ago
I can't log in, what do I do?
If you've forgotten or don't know your username, email or password, you'll need to reset or ask an Admin for help
Written by
Gemma Holmes
Updated over a week ago
Does Trail work offline?
Yes, sites can still complete tasks with poor or no wifi
Written by
Tilly James
Updated over a week ago
Why isn't the app working?
Try refreshing the page. If it's still not loading or tasks are behaving strangely, here are a few things to try.
Written by
Tilly James
Updated over a week ago
What do I use the comments box for?
Leave a full historical record with comments & photos
Written by
Amy Dignon
Updated over a week ago
How are site scores calculated?
The daily digest email and dashboard includes a daily score for each site based on how well they completed their tasks
Written by
Gemma Holmes
Updated over a week ago
I'm auditing a site, how do I use Trail?
A brief guide for EHOs, Enforcement Officers and Auditors
Written by
Gemma Holmes
Updated over a week ago
I'm being audited, what do I show them?
How sites can use Trail when an inspector visits (eg. EHO)?
Written by
Caroline Joyce
Updated over a week ago
Accessibility
Customising Trail to give you a better experience
Written by
Wil Grace
Updated over a week ago