FAQs and Troubleshooting

Can I login using my Access Email?

Yes! If you’re an Access customer, you can sign into your Trail account with your Access login. Here's how.

Written by Sonia Jakku
Updated over a week ago

Can I schedule tasks to repeat on the same day?

Add multiple schedules to repeat the same task at different times

Written by Francesca Moores
Updated over a week ago

Can I use Trail in a different language?

How to translate content when you're using Trail

Written by Francesca Moores
Updated over a week ago

How can I delete a comment?

Correct mistakes quickly by deleting a comment and reposting

Written by Francesca Moores
Updated over a week ago

Why are some tasks locked?

Here’s why editing content on certain tasks is restricted

Written by Sonia Jakku
Updated over a week ago

Glossary

If you're struggling to make heads or tails of some phrases, we've put together a guide summarising the basics

Written by Sonia Jakku
Updated over a week ago

How does the free trial work?

Start a 14 day free trial today to explore all of Trail's features

Written by Sonia Jakku
Updated over a week ago

How can I see when a task, checklist item or record log entry was done?

Your questions about time and date stamping answered

Written by Sonia Jakku
Updated over a week ago

Why can't I submit my task?

A few things to look out for before you can complete your task

Written by Tilly James
Updated over a week ago

What do I do if I'm working in a new branch?

What to do if a manager or team moves to another location

Written by Francesca Moores
Updated over a week ago

What happens if I edit a task that is already in use?

How updates to tasks take effect

Written by Tilly James
Updated over a week ago

Where do I find the rest of my tasks?

Adding and completing unscheduled, Ad-hoc tasks

Written by Gemma Holmes
Updated over a week ago

How do I complete a record log?

How to update lists of equipment or food in existing data capture Record Logs

Written by Tilly James
Updated over a week ago

Where do I download the app?

Trail is a web app - there's nothing to download!

Written by Gemma Holmes
Updated over a week ago

I can't log in, what do I do?

If you've forgotten or don't know your username, email or password, you'll need to reset or ask an Admin for help

Written by Gemma Holmes
Updated over a week ago

Does Trail work offline?

Yes, sites can still complete tasks with poor or no wifi

Written by Tilly James
Updated over a week ago

Why isn't the app working?

Try refreshing the page. If it's still not loading or tasks are behaving strangely, here are a few things to try.

Written by Tilly James
Updated over a week ago

What do I use the comments box for?

Leave a full historical record with comments & photos

Written by Amy Dignon
Updated over a week ago

How are site scores calculated?

The daily digest email and dashboard includes a daily score for each site based on how well they completed their tasks

Written by Gemma Holmes
Updated over a week ago

I'm auditing a site, how do I use Trail?

A brief guide for EHOs, Enforcement Officers and Auditors

Written by Gemma Holmes
Updated over a week ago

I'm being audited, what do I show them?

How sites can use Trail when an inspector visits (eg. EHO)?

Written by Caroline Joyce
Updated over a week ago

Accessibility

Customising Trail to give you a better experience

Written by Francesca Moores
Updated over a week ago