Trail

Start a 14 day free trial today to explore all of Trail's features

How does the free trial work?

Amy Dignon

Francesca Moores

Ben Peck

Some of the most common questions we answer

FAQs and Troubleshooting

If you've forgotten or don't know your username, email or password, you'll need to reset or ask an Admin for help

I can't log in, what do I do?

Trail is a web app - there's nothing to download!

Where do I download the app?

What to do if a manager or team moves to another location

What do I do if I'm working in a new branch?

Yes! If you’re an Access customer, you can sign into your Trail account with your Access login. Here's how.

Can I login using my Access Email?

Logging In FAQs

Yes, sites can still complete tasks with poor or no wifi

Does Trail work offline?

How to translate content when you're using Trail

Can I use Trail in a different language?

Try refreshing the page. If it's still not loading or tasks are behaving strangely, here are a few things to try.

Why isn't the app working?

General FAQs

A few things to look out for before you can complete your task

Why can't I submit my task?

How to update lists of equipment or food in existing data capture Record Logs

How do I complete a record log?

Adding and completing unscheduled, Ad-hoc tasks

Where do I find the rest of my tasks?

Leave a full historical record with comments & photos

What do I use the comments box for?

Correct mistakes quickly by deleting a comment and reposting

How can I delete a comment?

Completing Tasks FAQs

Expecting to see a task that’s not there? Here are the usual culprits.

Why aren’t my tasks showing up for completion?

What happens if I edit a task that is already in use?

Add multiple schedules to repeat the same task at different times

Can I schedule tasks to repeat on the same day?

Here’s why editing content on certain tasks is restricted

Why are some tasks locked?

Jade Summers

Creating and Managing Tasks FAQs

The daily digest email and dashboard includes a daily score for each site based on how well they completed their tasks

How are site scores calculated?

Your questions about time and date stamping answered

How can I see when a task, checklist item or record log entry was done?

How sites can use Trail when an inspector visits (eg. EHO)?

I'm being audited, what do I show them?

A brief guide for EHOs, Enforcement Officers and Auditors

I'm auditing a site, how do I use Trail?

Caroline Joyce

Reporting FAQs

Customising Trail to give you a better experience

Accessibility

If you're struggling to make heads or tails of some phrases, we've put together a guide summarising the basics

Glossary

Resources

Find answers and get help from Intercom Support and Community Experts

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