FAQs and Troubleshooting
Some of the most common questions we answer
By Caroline and 4 others5 authors23 articles
Can I schedule tasks to repeat on the same day?
Can I login using my Access Email?
Why aren’t my tasks showing up for completion?
Can I use Trail in a different language?
How can I delete a comment?
Why are some tasks locked?
How does the free trial work?
How can I see when a task, checklist item or record log entry was done?
Why can't I submit my task?
What do I do if I'm working in a new branch?
What happens if I edit a task that is already in use?
Where do I find the rest of my tasks?
How do I complete a record log?
Where do I download the app?
I can't log in, what do I do?
Does Trail work offline?
Why isn't the app working?
What do I use the comments box for?
How are site scores calculated?
I'm auditing a site, how do I use Trail?
I'm being audited, what do I show them?