Skip to main content
All CollectionsFAQs and Troubleshooting
How does the free trial work?
How does the free trial work?

Start a 14 day free trial today to explore all of Trail's features

Amy Dignon avatar
Written by Amy Dignon
Updated over a week ago

How does the Free trial work?

Just select a plan and you're ready to start your free 14-day trial!

You can upgrade or downgrade your plan anytime via the Billing Panel in the app.

Your billing panel will contain information like when your free trial ends, as well as which plan you have selected to trial.

πŸ’‘ Note: Your sign-up invite could land in your Spam inbox!

Screenshot 2021-01-25 at 17.54.59.png

What can I do during the free trial?

  • Everything - the free period gives you the freedom to test out Trail to the max.

  • Complete tasks at your sites, set up content and see how Trail can work for your business - this is your 'Setting Up' stage.

  • You'll only get charged after your 14 free days, even if you go Live before the free period is up!


What's a live date?

  • Future Live Dates are useful for planning a rollout - the site will automatically change to Live, on the day

  • A Live Date is picked when you're finished Setting Up and ready for site staff to complete Tasks using Trail


My Trial is over - what now?

  • You can activate your subscription by heading to your Billing Panel, and inputting payment details.

  • Then, you can go Live or carry on Setting Up inactive sites.

  • Solo customers pay a fixed amount each month for one site and one user.

  • Team & Standard plans are charged for each live site, with unlimited users at no extra cost.

  • If you choose not to activate, your sites' status will be changed to Inactive and tasks can no longer be created. To request a trial extension, see below.
    ​


​Can I extend the trial?

  • Feel free to message support at support@trailapp.com to discuss a possible trial extension to help you make any final tweaks before rolling out!


How do I cancel the free trial?

  • Head to the Billing Panel, if you have not yet entered any billing details or card information - the free trial will just expire and there's no further action to take here.

  • If you have entered payment information, you will be able to cancel from the Billing Panel.

Did this answer your question?