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Trail (Part of the Access Group): Terms & Conditions

Our standard Terms & Conditions - effective as of 1st July 2025

Amy Dignon avatar
Written by Amy Dignon
Updated over a month ago

You can download a copy of these terms & conditions here

Trail Self-Service Terms

The Trail Self-Service Terms are for customers using the Trailapp website to purchase the Trail product directly. The Trail Self-Service Terms are supplementary to the Access Terms and Conditions found here: https://pages.theaccessgroup.com/Access-Terms-and-Conditions.html

  1. Licence Term

    1. For the purposes of these supplementary terms, the following definitions, as highlighted in the Terms and Conditions shall be amended as follows:

“Initial Term” means 12 months from the Start Date.

“Start Date" means the date that you sign up to use Trail via the Trailapp website either as a paying customer or for the free trial.

  1. Payment Terms

    1. The SaaS Fees, Annual Licence Fees, Customer Success Plan Fees and Hosting Fees shall be invoiced and payable in 12 monthly instalments in advance. If You cancel Your Direct Debit mandate or credit card or fail to make an installment payment and do not remedy within 7 days of notice from Us to You, You agree that the remainder of the annual SaaS Fee shall become immediately due and payable.

    2. Where possible, we will invoice in local currency. The mid-market exchange rate is used and is applied by Stripe.

  2. Additional Sites

    1. If You require to add additional sites, You can add these via the Trail App. By adding sites via the Trail App, You agree that the number of sites in this Agreement will be increased and We will pro-rate the SaaS Fees in accordance with the payment terms in clause 2.

  3. Free Trial

    1. If you have registered for a free trial of Trail, your free trial will automatically end 14 days following the Start Date (referred to as the "Free Trial Period"), unless it is terminated earlier as specified in clauses 4.1 to 4.3 of Schedule 1 of the Terms and Conditions (such as in the case of insolvency of either Party). Consequently, there will be no Further Term of this Agreement, and clause 1.1 of Schedule 1 should be interpreted accordingly. Upon termination of the Free Trial Period, You shall be prompted to provide Us with consent to continue using Trail if you wish to continue using Trail beyond the Free Trial Period . By entering your payment details You are consenting to enter into an Agreement with Us for the Initial Term and any Further Term in accordance with the Terms and Conditions.

  4. Support

    1. There is no Customer Success Plan for self-service Trail customers. You may request technical support from Us via Intercom on the Trail app. We reserve the right to charge You for any additional support not covered under Intercom, including but not limited to site visits.

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