On Tuesday July 1st 2025, we made some important updates to our Terms and Conditions.
This update aligns our terms with that of our parent company The Access Group, with key changes to our billing and subscription terms.
The full list of changes can be found in our help centre and here's a summary:
All subscription plans are now subject to a minimum 12-month term, with the start of the term being effective from the date of the first invoice issued to you after your trial period if you are a new customer, or the date of the first invoice issued to you by Trail after July 1st 2025 if you are an existing customer.
Our new cancellation policy as outlined in Access’ Terms and Conditions requires at least 90 days written notice of intent to cancel prior to the end of the current subscription term. If notice is not received before this 90 day period, then the subscription will automatically renew for a further 12-month term, or for the further term period as outlined on your contract where applicable.
What is staying the same:
The commercial terms of your subscription agreement (such as your plan, how often you pay, and how much you pay) remain outlined in the Billing Panel within Trail, or on your contract if you have signed a formal agreement with us.
The way you pay for your subscription. You can continue to pay for your subscription monthly, or annually upfront via a credit card or Direct Debit.
The summary above only includes some of the updates you can expect. We encourage you to read both documents in full to understand the changes.
To fully review the new Terms and Conditions, you can find our supplementary terms here, and Access’ full set of Terms and Conditions here.
Thank you for using Trail!
Team Trail ❤️