You can access your invoices at any time via the Stripe Portal link in the Billing Panel - this will be visible to you once you have activated and have started receiving invoices.

Invoices will be sent to the organisation's billing email which is listed in the Billing Panel.
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We recommend that the billing contact has Admin access in Trail so they can access the Billing Panel and make any changes to your plan, or billing information and download invoices if needed.
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For Finance Hub customers your Billing Panel will have two links to choose from:

If this is your first time using the Finance Hub, you will have to sign up using the Customer Success Portal Registration Form.

If you set a new site live in the middle of your billing cycle you’ll only be charged for the number of days that site has been live in your Trail. This will appear in your next invoice as Unused Time (the charge for all your sites during that period) and Used Time (the charge for sites you have already paid for during that period). More info on setting sites live here.
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You will be emailed your invoices directly with the subject of the email starting with “Your Invoice from Trailsuite...”, or “Your Receipt from Trailsuite...” If you cannot find emails with this subject then we recommend checking your spam folder first and then check that the right person is being emailed.
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If you’re an admin within Trail, you can access your invoices via the Billing panel in your account. Click on the ‘Stripe portal’ where you can view or download your past invoices. If you are a Finance Hub customer you will also have access to your invoices issued post August 2024.

If you’re an admin within Trail, you can access your invoices via the Billing panel in your account. Click on the ‘Stripe portal’ where you can view or download your past invoices.

For Finance Hub customers your Billing Panel will have two links to choose from:

If this is your first time using the Finance Hub, you will have to sign up using the Customer Success Portal Registration Form.

Contact billing@trailapp.com and they will add this PO number to your subscription

If the billing email or address information is not correct you can change this via the Stripe Portal link in the Billing Panel:

Click on the Update Information link under Billing Information.

Finally, you will be prompted to update your email, invoice address, and VAT ID. Once the information has been entered click save. This will automatically update your account.

If you do not have access to the Billing Panel please request an organisation Admin to make this change for you.

Alternatively, if you do not have access to Stripe, please contact support@trailapp.com and we can manually update.
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Please forward your VAT number to billing@trailapp.com and they will add your VAT number to your billing account.
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If you are a member of an EU country, VAT will be charged on a reverse charge basis as long as you supply us with your VAT number. If you do not supply a VAT number we will charge VAT at your country’s standard rate.

Trail’s VAT number is GB108221356

Please contact support@trailapp.com or billing@trailapp.com before disputing with your bank.

We will happily resolve any issue that you have if there is an error with your billing. Chargebacks should only be used as a last resort or in the case of genuine fraud.