💡 Note: The Billing Panel is only accessible to users with Admin permission. Find out more information on user roles and permissions here

You can view your subscription from your Billing Panel. This will show you what plan you are subscribed to, how many sites you have live, how much you will be expected to pay on your next invoice, and your next invoice date:

You can change your plan at any time by clicking Change Plan in the top right corner.

​You can view and compare all of our plan features in our article here and our Price Page here

When you first set a Site live, you’ll be prompted to activate your account. You’ll just need to make sure you’ve chosen the right plan for you and then enter your billing details.

💡 Note: Only Admins can enter the Billing Panel and make changes.
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There are 2 payment options - Direct Debit and Credit Card - both are handled via Stripe.
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💡 Note: Direct Debit is currently only available to customers who are based in the UK.

If you are outside of the UK we unfortunately can only accept payment via credit card.
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In special circumstances we can discuss invoice payment - please contact accounts billing@trailapp.com if you’d like to discuss this further.
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If you have a valid Promo code, you can add this to your account in the Billing Panel.

When you first activate you are asked to select one of the following options as a payment method:

From here you will be directed to complete an online direct debit mandate or enter your card details to continue and complete activation.
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If you would like to update or change these details at a later date, you will need to click on the pencil icon that is next to your current payment method. E.g:

You’ll then be re-prompted to choose either UK Bacs Direct Debit or credit card as your payment method.

Please note that we are currently only able to offer Bacs Direct Debit to customers who are based in the UK.
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We otherwise accept most forms of credit or debit cards.
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If you are using a company credit card please double-check that both you and the card have the right permissions to be used for this type of repeat purchase.

Once your billing starts you will see a link in the Billing Panel to your Stripe Portal link.

This page hosts copies of all VAT invoices and receipts and is individual to your organisation. Like the Billing Panel, this will also list details of your subscription. E.g.

To view an invoice simply click on the date and it will open the invoice in a new window.
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From here you can download the VAT invoice.

Please be aware that although the Stripe portal is unique to your organisation, the page itself is not static. You will need to click into the Stripe Portal via the Billing Panel each time you wish to access it.

Any changes you make in the billing panel (whether it’s the plan, site number, billing frequency etc.) will be reflected on your next invoice. Find out how to change your billing info on our detailed invoice page here.

For Finance Hub customers your Billing Panel will have two links to choose from:

If this is your first time using the Finance Hub, you will have to sign up using the Customer Success Portal Registration Form.