To enhance your support options and provide a more seamless and convenient experience, we've designed the Trail Digital Assistant.
Our dedicated support team is still on hand to deal with more complex or technical queries.
Achieve more from Trail
Instant assistance: Looking to perform common tasks in your software? Your Trail Digital Assistant is designed to give you quick answers to the most frequently asked questions.
Convenient access: Get direct access to knowledge base articles from within your software, helping you find the information you need without leaving Trail.
24/7 availability: Your Trail Digital Assistant is available at any time, providing guidance whenever you need it.
Human support when you need it: If the Digital Assistant cannot fully resolve your query, simply continue typing in the chat to let it know you need more help. A member of our Support Team will join the conversation through Live Chat to assist you further, ensuring you receive the right level of support.
Use the Trail Digital Assistant
To use the Trail Digital Assistant, follow the steps below:
In Trail, click the Trail Digital Assistant
icon. Select the category you'd like help with, then select the specific query.
If your query isn't listed, click Something else, and our AI assistant will try to help you.
The Trail Digital Assistant searches the full knowledge base to generate a suitable answer.
Review the answer and suggested guides.
Confirm whether the answer has resolved your query.
If your query is answered, type that helped in the chat to let the Trail Digital Assistant know it helped.
If your query is not resolved, simply type in the chat 'Get More Help' to speak to the team.
📌 Note: Your feedback is invaluable to us. As part of our continuous effort to enhance your experience, we kindly request that, at the end of your experience with the Trail Digital Assistant, you select the relevant feedback option.