FAQs and Troubleshooting

Some of the most common questions we answer

Wil Grace avatar Pete Randall avatar Jamie avatar +3
14 articles in this collection
Written by Wil Grace, Pete Randall, Jamie and 3 others

What do I do if I'm working in a new branch?

What to do if a manager or team moves to another location
Wil Grace avatar
Written by Wil Grace
Updated over a week ago

What happens if I edit a task that is already in use?

How updates to tasks take effect
Tilly James avatar
Written by Tilly James
Updated over a week ago

Who receives email notifications?

Add or remove users from notifications, reports, alerts and daily digest
Wil Grace avatar
Written by Wil Grace
Updated over a week ago

Where do I find the rest of my tasks?

Adding and completing unscheduled, Ad-hoc tasks
Jamie avatar
Written by Jamie
Updated over a week ago

How do I change lists in a Record Log?

How to update lists of equipment or food in existing data capture Record Logs
Tilly James avatar
Written by Tilly James
Updated over a week ago

Where do I download the app?

Trail is a web app - there's nothing to download!
Jamie avatar
Written by Jamie
Updated over a week ago

I don't know my password, what do I do?

If you've forgotten or don't know your username, email or password, you'll need to reset or ask an Admin to help
Jamie avatar
Written by Jamie
Updated over a week ago

Does Trail work offline?

Yes, sites can still complete tasks with poor or no wifi
Tilly James avatar
Written by Tilly James
Updated over a week ago

Why isn't the app working?

Try refreshing the page. If it's still not loading or tasks are behaving strangely, here are a few things to try.
Tilly James avatar
Written by Tilly James
Updated over a week ago

How are site scores calculated?

The daily digest email and dashboard includes a daily score for each site based on how well they completed their tasks
Jamie avatar
Written by Jamie
Updated over a week ago

What do I use the comments box for?

Amy Dignon avatar
Written by Amy Dignon
Updated over a week ago

I'm auditing a site, how do I use Trail?

A brief guide for EHOs, Enforcement Officers and Auditors
Jamie avatar
Written by Jamie
Updated over a week ago

I'm being audited, what do I show them?

How sites can use Trail when an Environmental Health Officer (EHO) or auditor visits
Caroline Joyce avatar
Written by Caroline Joyce
Updated over a week ago

Accessibility

Customising Trail to give you a better experience
Pete Randall avatar
Written by Pete Randall
Updated over a week ago