FAQs and Troubleshooting

Some of the most common questions we answer

Wil Grace avatar Pete Randall avatar Jamie avatar +4
18 articles in this collection
Written by Wil Grace, Pete Randall, Jamie and 4 others

Glossary

If you're struggling to make heads or tails of some phrases, we've put together a guide summarising the basics
Afshin Fadavi avatar
Written by Afshin Fadavi
Updated over a week ago

How does the free trial work?

Start a 30 day free trial today to explore all of Trail's features
Afshin Fadavi avatar
Written by Afshin Fadavi
Updated over a week ago

How can I see when a task, checklist item or record log entry was done?

Your questions about time and date stamping answered
Afshin Fadavi avatar
Written by Afshin Fadavi
Updated over a week ago

How do I manage my sites and billing during the Covid-19 outbreak?

Closing, suspending and adapting to the Coronavirus outbreak.
Tilly James avatar
Written by Tilly James
Updated over a week ago

Why can't I submit my task?

A few things to look out for before you can complete your task
Tilly James avatar
Written by Tilly James
Updated over a week ago

What do I do if I'm working in a new branch?

What to do if a manager or team moves to another location
Wil Grace avatar
Written by Wil Grace
Updated over a week ago

What happens if I edit a task that is already in use?

How updates to tasks take effect
Tilly James avatar
Written by Tilly James
Updated over a week ago

Where do I find the rest of my tasks?

Adding and completing unscheduled, Ad-hoc tasks
Jamie avatar
Written by Jamie
Updated over a week ago

How do I change lists in a Record Log?

How to update lists of equipment or food in existing data capture Record Logs
Tilly James avatar
Written by Tilly James
Updated over a week ago

Where do I download the app?

Trail is a web app - there's nothing to download!
Jamie avatar
Written by Jamie
Updated over a week ago

I don't know my password, what do I do?

If you've forgotten or don't know your username, email or password, you'll need to reset or ask an Admin to help
Jamie avatar
Written by Jamie
Updated over a week ago

Does Trail work offline?

Yes, sites can still complete tasks with poor or no wifi
Tilly James avatar
Written by Tilly James
Updated over a week ago

Why isn't the app working?

Try refreshing the page. If it's still not loading or tasks are behaving strangely, here are a few things to try.
Tilly James avatar
Written by Tilly James
Updated over a week ago

What do I use the comments box for?

Amy Dignon avatar
Written by Amy Dignon
Updated over a week ago

How are site scores calculated?

The daily digest email and dashboard includes a daily score for each site based on how well they completed their tasks
Jamie avatar
Written by Jamie
Updated over a week ago

I'm auditing a site, how do I use Trail?

A brief guide for EHOs, Enforcement Officers and Auditors
Jamie avatar
Written by Jamie
Updated over a week ago

I'm being audited, what do I show them?

How sites can use Trail when an Environmental Health Officer (EHO) or auditor visits
Caroline Joyce avatar
Written by Caroline Joyce
Updated yesterday

Accessibility

Customising Trail to give you a better experience
Pete Randall avatar
Written by Pete Randall
Updated over a week ago