FAQs & troubleshooting
Some of the most common questions we answer.
By Marie and 1 other2 authors23 articles
- I can't log in, what do I do?If you've forgotten or don't know your username, email or password, you'll need to reset or ask an Admin for help
- Where do I download the app?Trail is a web app - there's nothing to download!
- What do I do if I'm working in a new branch?What to do if a manager or team moves to another location
- Can I login using my Access Email?Yes! If youâre an Access customer, you can sign into your Trail account with your Access login. Here's how.
- Does Trail work offline?Yes, sites can still complete tasks with poor or no wifi
- Can I use Trail in a different language?How to translate content when you're using Trail
- Why isn't the app working?Try refreshing the page. If it's still not loading or tasks are behaving strangely, here are a few things to try.
- Why can't I submit my task?A few things to look out for before you can complete your task
- How do I complete a record log?How to update lists of equipment or food in existing data capture Record Logs
- Where do I find the rest of my tasks?Adding and completing unscheduled, Ad-hoc tasks
- What do I use the comments box for?Leave a full historical record with comments & photos
- How can I delete a comment?Correct mistakes quickly by deleting a comment and reposting
- Why arenât my tasks showing up for completion?Expecting to see a task thatâs not there? Here are the usual culprits.
- What happens if I edit a task that is already in use?How updates to tasks take effect
- Can I schedule tasks to repeat on the same day?Add multiple schedules to repeat the same task at different times
- Why are some tasks locked?Hereâs why editing content on certain tasks is restricted
- How are site scores calculated?The daily digest email and dashboard includes a daily score for each site based on how well they completed their tasks
- How can I see when a task, checklist item or record log entry was done?Your questions about time and date stamping answered
- I'm being audited, what do I show them?How sites can use Trail when an inspector visits (eg. EHO)?
- I'm auditing a site, how do I use Trail?A brief guide for EHOs, Enforcement Officers and Auditors