Trail

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How does the free trial work?

Marie Hughes

Caroline Joyce

Some of the most common questions we answer.

FAQs & troubleshooting

If you've forgotten or don't know your username, email or password, you'll need to reset or ask an Admin for help

I can't log in, what do I do?

Trail is a web app - there's nothing to download!

Where do I download the app?

What to do if a manager or team moves to another location

What do I do if I'm working in a new branch?

Yes! If you’re an Access customer, you can sign into your Trail account with your Access login. Here's how.

Can I login using my Access Email?

Logging In FAQs

Yes, sites can still complete tasks with poor or no wifi

Does Trail work offline?

How to translate content when you're using Trail

Can I use Trail in a different language?

Try refreshing the page. If it's still not loading or tasks are behaving strangely, here are a few things to try.

Why isn't the app working?

General FAQs

A few things to look out for before you can complete your task

Why can't I submit my task?

How to update lists of equipment or food in existing data capture Record Logs

How do I complete a record log?

Adding and completing unscheduled, Ad-hoc tasks

Where do I find the rest of my tasks?

Leave a full historical record with comments & photos

What do I use the comments box for?

Correct mistakes quickly by deleting a comment and reposting

How can I delete a comment?

Completing Tasks FAQs

Expecting to see a task that’s not there? Here are the usual culprits.

Why aren’t my tasks showing up for completion?

What happens if I edit a task that is already in use?

Add multiple schedules to repeat the same task at different times

Can I schedule tasks to repeat on the same day?

Here’s why editing content on certain tasks is restricted

Why are some tasks locked?

Creating and Managing Tasks FAQs

The daily digest email and dashboard includes a daily score for each site based on how well they completed their tasks

How are site scores calculated?

Your questions about time and date stamping answered

How can I see when a task, checklist item or record log entry was done?

How sites can use Trail when an inspector visits (eg. EHO)?

I'm being audited, what do I show them?

A brief guide for EHOs, Enforcement Officers and Auditors

I'm auditing a site, how do I use Trail?

Reporting FAQs

Customising Trail to give you a better experience

Accessibility

If you're struggling to make heads or tails of some phrases, we've put together a guide summarising the basics

Glossary

Resources

📃 Privacy Policy

Useful Links

🔧 StatusHub

Access Hospitality

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.